It's a myth that an organization can be 100% loved and adored. This is true for brick and mortar and online organizations. It doesn't matter how great your business is, you will have to face criticism.
Even if you feel your business is awesome, you'll have to deal with some criticism on World Ventures business. It's how you handle the criticism when you find it that matters. As a web based business owner you don't have any face to face discussion to help contradict bad text about you so this is very true. So here is what you should do.
Reply to the criticism as fast as you can. You shouldn't underestimate how crucial this is. You don't want to just let a negative critique sit somewhere without addressing it. If you see the criticism in a public discussion board, respond through the same thread and thank the person for her or his opinions. Tell him or her that you are looking into it and ask them for permission to discuss their concerns privately.
Write out you are exploring things and then ask the person for permission to continue discussing the matter in private. It will persuade others that your main priority is the creation of the best possible product...and that you do not respond poorly when a person criticizes you. This will help you earn a lot of respect.
Actually take at least a few moments checking out the feedback and determining whether or not you have to do any sort of fixing. People can tell the difference between trolls and honest feedback. "You suck" doesn't justify your answer.
You don't have to reply to "you suck." "I discovered a 404 page" or "the layout appears weird" are things you must have a look at. Take a look at everything if a change has to be made, make it. This demonstrates to others that you're paying attention and will act when action is necessary.
Personalize every answer you make. If you decide to make a change or a fix, tell the person who posted the feedback that you are making the changes they asked you to make. You may also publish things like this in public in forums. It demonstrates that you don't have an anger response when you are criticized.
That proves to everyone that you could take constructive feedback without getting mad. It shows that you're prepared to do the work you should do to give people what they really want. This is a good idea even if you do not make a change that a person asks for. Write you examined the issue but have determined to leave things how they are. Then clarify exactly why you did that.
Try to bear in mind, beyond anything else, the manner in which you react to opinions is all about taking care of your reputation. If you fire back at another person for saying something unfavorable about you, you simply look petty. If you ignore criticism and simply keep insisting that everything is fine, you'll look like you don't know your business well.
If you pay no attention to peoples' criticism and try to insist that it is all fine, you'll seem like you do not understand your own business all that well. Keep your pride in check. People are not attacking you as an individual (hopefully). They simply had a less than stellar experience with your product. This means that you should improve the product so that they are not going to have a repeat of that same experience.
How you deal with critique tells people quite a lot about both you and the business you are running. Try and be as optimistic as you can about it!
Even if you feel your business is awesome, you'll have to deal with some criticism on World Ventures business. It's how you handle the criticism when you find it that matters. As a web based business owner you don't have any face to face discussion to help contradict bad text about you so this is very true. So here is what you should do.
[http://www.youtube.com/watch?v=bUzY41UPGYg:World Ventures]
Reply to the criticism as fast as you can. You shouldn't underestimate how crucial this is. You don't want to just let a negative critique sit somewhere without addressing it. If you see the criticism in a public discussion board, respond through the same thread and thank the person for her or his opinions. Tell him or her that you are looking into it and ask them for permission to discuss their concerns privately.
Write out you are exploring things and then ask the person for permission to continue discussing the matter in private. It will persuade others that your main priority is the creation of the best possible product...and that you do not respond poorly when a person criticizes you. This will help you earn a lot of respect.
Actually take at least a few moments checking out the feedback and determining whether or not you have to do any sort of fixing. People can tell the difference between trolls and honest feedback. "You suck" doesn't justify your answer.
You don't have to reply to "you suck." "I discovered a 404 page" or "the layout appears weird" are things you must have a look at. Take a look at everything if a change has to be made, make it. This demonstrates to others that you're paying attention and will act when action is necessary.
Personalize every answer you make. If you decide to make a change or a fix, tell the person who posted the feedback that you are making the changes they asked you to make. You may also publish things like this in public in forums. It demonstrates that you don't have an anger response when you are criticized.
That proves to everyone that you could take constructive feedback without getting mad. It shows that you're prepared to do the work you should do to give people what they really want. This is a good idea even if you do not make a change that a person asks for. Write you examined the issue but have determined to leave things how they are. Then clarify exactly why you did that.
Try to bear in mind, beyond anything else, the manner in which you react to opinions is all about taking care of your reputation. If you fire back at another person for saying something unfavorable about you, you simply look petty. If you ignore criticism and simply keep insisting that everything is fine, you'll look like you don't know your business well.
If you pay no attention to peoples' criticism and try to insist that it is all fine, you'll seem like you do not understand your own business all that well. Keep your pride in check. People are not attacking you as an individual (hopefully). They simply had a less than stellar experience with your product. This means that you should improve the product so that they are not going to have a repeat of that same experience.
How you deal with critique tells people quite a lot about both you and the business you are running. Try and be as optimistic as you can about it!
About the Author:
For additional information associated with this topic make sure and check out this video on World Ventures Success or be certain to check out Multi Level Marketing for additional brilliant information on Developing a Home Business enterprise.
No comments:
Post a Comment